Shipping policy

Once your order has been picked up or delivered, it is considered accepted and fulfilled. Customers take full responsibility for transporting and handling their items from that point. We are not liable for any damage, melting, or mishaps once products have left our premises. We’re happy to provide transport or storage advice if requested.

Products placed outside during events may melt or deform due to heat. We are not responsible for any damage once items have been picked up or delivered.

For deliveries, we are responsible only until we drop off your order at the delivery address. After that, we cannot be held liable for damage or melting. Your delivery location must have a safe and legal area to unload from. Workplaces must ensure staff are aware of the delivery to allow smooth access. If we are unable to reach your location or safely park, we may need to cancel the delivery without refund, and we cannot wait beyond the arranged time frame.

Refunds will not be given for design, colour, or decoration differences once a cake has been accepted. If you raise a concern at pickup, we may, at our discretion, re-ice or refund the cake (if we retain it). Refunds for flavour or quality will only be considered if the cake is returned for assessment.

We cannot issue refunds for consumed products, late pickups, or no-shows. Pickup times are confirmed at booking, and if you do not make contact or arrive late, we cannot guarantee freshness.

Our products are perishable and should be consumed within 5 days of collection, unless otherwise stated. We cannot provide refunds for quality concerns outside this timeframe.

For shipped items, we use NZ Post / CourierPost overnight services (delivery times are targets, not guarantees). Once dispatched or collected by the courier, orders are at the customer’s risk. We are not responsible for late, missing, or damaged parcels — please order these products at your own risk.