Refund policy

At Sweet as Choice Bakery, we take pride in every product we make. Because our baked goods are perishable and made to order, we have the following refund policy:

1. Cancellations

• You must give at least 48 hours’ notice to cancel an order for a refund.

• Orders cancelled less than 48 hours before pickup/delivery, or orders that are already in preparation, are non-refundable.

• Once an order has been paid in full and/or the preparation has begun, no refund will be issued, unless at our discretion.

2. Pickups & Deliveries

• Once your order has been picked up or delivered, it is considered accepted.

• We are not responsible for damage, melting, or mishaps that occur after your order leaves our bakery.

• If you need advice on transporting or storing your products, we’re happy to help.

3. Product Issues

• If there is an issue with the quality, damage, or incorrect order, please contact us immediately with photos and your order number.

• We may offer a replacement, re-icing, or store credit at our discretion.

• Refunds for taste, decoration style, or colour preferences will only be considered if we retain the product.

4. Perishable Items

• All products should be consumed catering within 24 hours, cakes within 3 days, unless otherwise stated.

• We cannot provide refunds for quality concerns after this period.

5. Shipped Orders

• All shipped items are sent at the customer’s risk once they leave our bakery.

• We are not liable for delays, loss, or damage during transit.
  

6. Exceptions

• No refunds are given for late pickups, no-shows, or events beyond our control (e.g., natural disasters, courier delays).

• All refunds are issued as store credit. No cash refunds are provided.

We appreciate your understanding and support. If there’s ever an issue with your order, contact us as soon as possible at sweetaschoicebakery@gmail.com and we’ll do our best to make it right.